The Federation of Jewish Services (The Fed)

The challenge

The Federation of Jewish Services (The Fed) is a leading social care charity in Manchester, UK, dedicated to supporting the Jewish community. It was formed in 2009 by merging two long-standing organisations: The Jewish Federation of Manchester and Heathlands Village.  

During lockdown, it became evident that the existing payment infrastructure needed modernisation. The reliance on traditional physical terminals at reception proved inefficient, so contactless and remote payment methods became a necessity. The Fed initially switched to a new provider; however, the system was difficult to navigate, onboarding was complicated, and reporting capabilities were insufficient. This severely impacted operations and pushed Michele Godwin, the Fed's finance director, to pursue a more efficient alternative.

After being introduced to Blink Payment, the difference was clear. With an intuitive interface, streamlined reconciliation, and reliable client service, the team finally found a payment solution that met their needs.

The solution

Implementing Blink Payment was seamless, with most of the setup completed online, perfectly aligning with The Fed’s operations. Since our platform consolidates all functions onto a single screen, it eliminates the need to switch between multiple pages and enables both the finance and non-finance teams at The Fed to process payments with ease.

Real-time transaction visibility has been another significant advantage for the company. Now they can instantly track successful payments and declines and identify which staff members processed specific transactions. Additionally, our platform integrates seamlessly with their existing EPOS system, ensuring all transactions are reconciled by the next day. This saved the finance team hours a day they spent tracking payments across multiple terminals in the large site.

Beyond usability, Blink Payment has delivered substantial cost savings to The Fed. A combination of different payment solutions – including website integration, virtual terminals, payment links, and QR codes – has helped Michele to streamline operations and reduce overhead while enhancing customer experience, particularly for those who prefer secure online payments over phone transactions.  

“Features such as repeat payments, automated bank reconciliation, and continuous platform enhancements have strengthened the value of the solution.” – Michele Godwin, Finance Director.

The outcome

Since adopting Blink Payment, a more intuitive and reliable solution then the initial one, The Fed has undergone a transformative shift in payment processing:  

- efficiency increase

- cost reduction

- users experience improvement

- payment reconciliation optimisation

Most importantly, Blink Payment has provided a faster, more flexible payment experience for both the team and customers. With all the advanced features of our platform, The Fed is now equipped with a system that supports both current needs and future growth.

“The results speak for themselves – since switching to Blink Payment, we’ve reduced our payment processing costs by over 35%, all while improving speed, visibility, and customer experience. Blink Payment has completely redefined the way we take payments.” – Michele Godwin, Finance Director.

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