Herne Bay Domestics

The Challenge

Founded over 40 years ago in Herne Bay, Herne Bay Domestics is a specialist retailer and repairer of white goods.  

Herne Bay Domestics opened conversations with us, after talking to one of our existing merchants, who recommended us. Herne were looking for a more integrated payment system allowing them to better reconcile and report on their payment status.

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The Solution

Previously, Jackie Cooke, Accounts Manager could only get updates on invoice status by request, making it difficult to reconcile and keep track of payments. By setting Jackie’s team up with the Blink Payment platform though, it allowed her to see invoices and payments in real time – to see actual payment status live.

As Herne Bay also provide repair services, being able to book repairs and take payments outside of business hours has helped them improve their service offering because now customers can book and pay for a repair slot whenever they like, helping them improve customer satisfaction levels.

Jackie also noticed a distinct improvement in operational efficiency, mentioning how the Blink Payment platform is smooth and easy to navigate.

“The financial benefit of switching to Blink Payment has been apparent, as it saves money.”

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The Outcome

Herne Bay’s transition to the Blink Payment Platform was smooth, ensuring that there weren’t any service interruptions or issues with the ongoing taking of payments. Although not the primary reason for changing, they’ve also benefitted by saving roughly £1,200 every month in fees.

“Changing over to Blink Payment was one of the best things our company has done. The platform is amazingly easy to use, and it’s saved us money too. Staff are friendly and accommodating, and we wouldn’t change provider.”– Jackie Cooke, Accounts Manager at Herne Bay Domestics.