Plumbath

The Challenge

Plumbath originally started as a plumber’s merchant, supplying materials to the building trade. After becoming North London’s leading supplier, the company expanded into bathrooms, offering a complete service from design to fitting.

With the company growing steadily over the years, Ben, Operations Manager at Plumbath needed to adopt more comprehensive payment methods – as their original vendor didn’t offer either an online portal or payment links, meaning they still had to take payments over the phone. The Plumbath team also wanted to give their customers the option to pay outside of business hours, and just not rely on a card terminal.

Excessive costs were another factor that Ben was trying to combat: “We didn’t feel like we were getting value for money. The charges we were paying per transaction were expensive and not fully secure either, being over the phone”

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The Solution

After being introduced to Blink Payment, Ben saw our online payment portal and was quickly converted. Synchronising with our platform was smooth and hassle-free and customers found it easy to pay via payment links – there wasn’t a single customer who questioned the security. Payment links enhanced Plumbath’s customer experience, as customers felt comfortable making protected payments, which they could also pay any time of day.

Since implementing the Blink Payment solution, it’s saved Plumbath’s staff members around 15 minutes per transaction, as they don’t need to phone to take a payment. Now, they just attach a payment link to an invoice and customers can simply pay at their own convenience.

Ben and his team have been really impressed with everything we could offer them: “We wanted a solution that announced to our customers and competitors that we were entering the corporate world and meant business – Blink Payment gave that to us."

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The Outcome

The transition to Blink Payment has been a game changer for Plumbath. They specifically note our innovativeness and determination to make payment processes as easy as possible.

The team at Plumbath have benefitted from:

• Instantly checking the status of payments – enabling staff get constant snapshots of customer payments and see what’s currently outstanding.

• Sending automatic payment reminders to customers – not having to chase customers for payment has saved the finance team a huge amount of time.

• Payment reconciliation – the daily payment reconciliation, using the Blink Payment platform, is now quick and easy.

• Detailed reporting – scheduling automatic reporting has streamlined their financial admin.

• Attaching QR codes for payments to invoices – offers customers the option to pay via the QR code, helping with receiving payments more quickly and improving cashflow.

“Blink Payment has transformed our business, elevating us from a small enterprise to a polished, professional organisation. Both our team and customers now enjoy a significantly improved and far more efficient payment experience.” – Ben, Operations Manager at Plumbath.

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