Room H2o

The Challenge

Originating as a wholesale tile supplier, Room H2o has evolved into Dorset’s leading bathroom specialist, catering to both contract bathroom and retail clients. David Burgess, Room H2o’s director says their success is based on “consistently exceeding clients’ expectations.” This has led to the addition of a sales and contracts office in Epsom, Surrey in recent years.

With the company on an upward growth trajectory, the Room H2o team were keen to modernise payment processes and further improve the customer experience. The Room H2o business model enables their staff to work remotely, even outside of the UK, but their original payment technology meant that staff had to call head office to utilise a card terminal, whenever a customer wanted to make a payment.

“Without the ability to put the payment in the customers’ hands, at a time to suit them, it meant that we always had to chase customers by phone and email, for payment.” – Nishi Sharma, at Room H2o.

Additionally, although they also accepted bank transfers, reconciliation was time-consuming and the delay in closing a sale meant there was less time to focus on sales and revenue generation.

‍

The Solution

Nishi Sharma discovered Blink Payment and was pleased to find a solution that met the company’s requirements – a quick, easy-to-use, and versatile payment platform. The company also wanted to increase the trust factor when customers made their payments. Partnering with Blink Payment completely changed the way they carry out transactions.

Nishi says: “Blink Payment has catered to our every need. We wanted something that was not only cost-effective but also took our payment processes to the next level of technology, through security and innovation.”

Sending payment links to customers has now become the norm for Room H2o, and the virtual terminal provides AVS/CV2 security too.

‍

The Outcome

Since moving to our payment platform, the team at Room H2o have been amazed at the way it’s truly revolutionised their business. The company has particularly benefited from the use of payment links and our virtual terminal. Now, multiple staff members can take payments simultaneously and they can also attach a payment link to the bottom of invoices, so customers can securely pay at any time. Gone are the days of only being able to take a payment during business hours!

Nishi’s felt they’ve received real value for money with Blink Payment too, especially with features like tracking payments and sending customers automatic reminders. With many staff members working remotely, it’s streamlined the process so there are no delays when customers want to make a payment.

Instant payment reconciliation and the ability to compare transactions with their bank account also levelled up transparency and the accuracy of financial reporting.

"Blink Payment has provided us with everything we were looking for, and more. We like how we always get new features and the great service we receive.” – Nishi Sharma, at Room H2o.

‍